Terms of service

Last updated: 17 August 2026

Welcome to CARVRE.

These Terms & Conditions govern your use of the CARVRE website and your purchase of products from us.

By using our website or placing an order, you agree to these Terms & Conditions. Please also read our other policies, which form part of the information provided to you when using our website and purchasing from CARVRE.

Nothing in these Terms limits or excludes any rights you have under applicable UK consumer law.

1. About CARVRE

CARVRE is an online retailer specialising in car accessories and related products.

In these Terms:

• "CARVRE", "we", "us" and "our" refer to CARVRE.
• "you" and "your" refer to the person using our website or purchasing our products.
• "website" refers to the CARVRE website and associated online services.
• "products" refers to the goods offered for sale through our website.

Contact details

Email: info@carvre.co.uk
WhatsApp: +44 7732 191144

2. Other CARVRE Policies

Certain information relating to your purchase is covered in separate policies.

To avoid unnecessary repetition, please refer to the following:

Privacy Policy

Our Privacy Policy explains how we collect, use, store and protect your personal information.

View our Privacy Policy.

Shipping Policy

Our Shipping Policy explains our delivery options, delivery charges, estimated delivery times and related information.

View our Shipping Policy.

Returns, Refunds & Warranty Policy

Our Returns & Refunds Policy explains our returns process, refunds, change-of-mind returns and warranty arrangements.

View our Returns & Refunds Policy

Nothing in these policies removes or limits your statutory rights.

3. Using Our Website

You may use our website for lawful purposes only.

You must not:

• Use our website for fraudulent, unlawful or malicious purposes.
• Attempt to gain unauthorised access to our website, servers or systems.
• Interfere with the operation or security of our website.
• Introduce viruses, malware or other harmful material.
• Attempt to obtain another person's personal information without permission.
• Use automated systems to improperly scrape or extract substantial amounts of information from our website.
• Reproduce or commercially exploit our website or its content without our permission.
• Impersonate another person or business.
• Use our website in a way that could damage CARVRE, our customers or our service providers.

We may restrict or suspend access to our website where reasonably necessary to protect our website, business, customers or other users.

4. Age Requirements

You must be legally capable of entering into a contract to purchase products from CARVRE.

If you are under 18, you should only place an order with the involvement and permission of a parent or legal guardian.

We do not knowingly enter into contracts with anyone who is legally incapable of entering into them.

5. Our Products

We make reasonable efforts to ensure that product descriptions, images, specifications and other information displayed on our website are accurate and up to date.

However:

• Colours may appear slightly different depending on your device or screen.
• Product images may not show every minor detail.
• Product specifications may occasionally change where appropriate.
• Product availability may change.

Any product measurements, dimensions, specifications or compatibility information should be checked carefully before placing an order.

Nothing in this section affects your statutory rights.

6. Vehicle Compatibility and Installation

Some CARVRE products may require installation, fitting, connection or modification to a vehicle.

Where applicable, you are responsible for checking that a product is suitable for your vehicle before purchasing.

Where installation is required, you are responsible for ensuring that:

• The product is suitable for your vehicle.
• Installation is carried out correctly.
• Applicable product instructions are followed.
• The installation does not compromise vehicle safety.
• The installation complies with applicable UK requirements.

Where appropriate, we recommend professional installation.

CARVRE is not responsible for damage resulting from incorrect installation, misuse, unauthorised modification or failure to follow applicable instructions, except where such responsibility cannot legally be excluded or limited.

If you believe a product is defective, please contact us before attempting to repair or modify it.

7. Product Availability

All products are subject to availability.

We may:

• Limit quantities available for purchase.
• Temporarily suspend sales of a product.
• Remove products from our website.
• Correct availability information where an error has occurred.

If you place an order for a product that subsequently becomes unavailable, we will contact you and, where appropriate, provide a refund for any amount paid for the unavailable product.

8. Prices

All prices displayed on our website are in British pounds sterling (GBP) unless otherwise stated.

Where applicable, VAT is included in the displayed price.

Any applicable delivery charges or additional mandatory charges will be shown before you complete your purchase.

We may change our prices from time to time. A price change will not affect an order that we have already accepted, except where an obvious pricing error has occurred or where otherwise permitted by law.

Promotional prices and discounts may be subject to specific promotional terms.

9. Pricing Errors

We take reasonable care to ensure that prices and product information displayed on our website are accurate.

If an obvious pricing error occurs, we may contact you before accepting your order to explain the error and give you the option to continue at the correct price or cancel the order.

If an order has already been paid for and we are unable to fulfil it because of an obvious pricing error, we will refund the amount paid for the affected order.

We will not knowingly use an obvious pricing error to disadvantage you.

10. Placing an Order

When you place an order through our website, you are making an offer to purchase the selected products.

Before submitting your order, you will have an opportunity to review and correct the information you have entered.

After submitting your order, you will normally receive an email confirming that we have received it.

Receiving an order confirmation does not necessarily mean that your order has been accepted.

Your order will be accepted when we confirm that it has been accepted or when we dispatch the products, whichever occurs first, unless we tell you otherwise.

We may decline an order where reasonably necessary, including where:

• A product is unavailable.
• There is an obvious pricing or product-information error.
• We reasonably suspect fraudulent or unlawful activity.
• We cannot fulfil the order.
• A technical or payment-processing error prevents proper processing.

If we decline an order after you have paid, we will refund the relevant amount paid.

11. Order Information

You are responsible for ensuring that the information you provide when ordering is accurate and complete.

This includes:

• Your name.
• Delivery address.
• Email address.
• Telephone number.
• Any vehicle or product information required for the purchase.

If you identify an error, please contact us as soon as possible at info@carvre.co.uk.

We cannot guarantee that information can be changed after an order has been processed or dispatched.

12. Payment

We accept the payment methods displayed at checkout.

Payment must be successfully authorised before an order can be processed.

By submitting payment information, you confirm that you are authorised to use the relevant payment method.

Payments are processed through our payment providers. CARVRE does not normally have access to your complete payment-card details.

If payment is declined or cannot be processed, we may be unable to accept or fulfil your order.

13. Delivery

Our delivery arrangements, delivery charges and estimated delivery times are set out in our Shipping Policy.

View our Shipping Policy.

Nothing in our Shipping Policy or these Terms removes your statutory rights relating to delivery.

14. Returns, Refunds and Warranty

Our returns, refunds, exchanges and warranty arrangements are set out in our Returns, Refunds & Warranty Policy.

View our Returns, Refunds & Warranty Policy

This policy includes information about:

• Change-of-mind returns.
• Return postage.
• Refunds.
• Damaged or defective products.
• Incorrect products.
• Warranty claims.
• Our additional 6-month product warranty.

Nothing in our Returns, Refunds & Warranty Policy or these Terms removes or limits your statutory consumer rights.

15. Statutory Consumer Rights

When you purchase products from CARVRE as a consumer, you have statutory rights under applicable UK consumer law.

These rights include protections relating to the quality, description and fitness of goods.

Nothing in these Terms is intended to exclude, restrict or otherwise reduce those rights.

A term attempting to remove a consumer's statutory rights may not be legally binding. UK consumer contracts must also be fair and transparent.

16. Product Use and Vehicle Safety

CARVRE products should be used only for their intended purpose and in accordance with any applicable product instructions.

You are responsible for ensuring that the use or installation of a product is appropriate for your vehicle and circumstances.

Where relevant, you should check:

• Vehicle compatibility.
• Manufacturer requirements.
• Applicable UK vehicle requirements.
• Insurance requirements.
• MOT implications.
• Any applicable safety requirements.

CARVRE does not encourage unsafe or unlawful vehicle modifications.

If you are unsure whether a product is suitable or lawful for your intended use, please seek appropriate professional advice before installation or use.

17. Intellectual Property

Unless otherwise stated, the content appearing on the CARVRE website is owned by or licensed to CARVRE.

This may include:

• CARVRE branding.
• The CARVRE name.
• Logos.
• Product names.
• Product photographs.
• Graphics.
• Website design.
• Text.
• Videos.
• Marketing materials.
• Other original content.

CARVRE and "Say It Louder ⚡" are part of our brand identity.

You may access and use our website for personal and lawful purposes.

You must not reproduce, copy, modify, distribute, publish or commercially exploit our content without our prior written permission, except where permitted by law.

18. Customer Reviews and User Content

If you submit a review, photograph, video, comment or other content to CARVRE, you confirm that:

• The content is your own or you have permission to submit it.
• It does not infringe another person's rights.
• It is not unlawful, misleading, defamatory, abusive or threatening.
• It does not contain malicious software.
• It does not improperly disclose another person's personal information.

By submitting content, you grant CARVRE a non-exclusive, worldwide, royalty-free licence to use, reproduce, display and share that content for purposes connected with our business, including displaying reviews and promoting CARVRE.

You retain ownership of your content.

We may remove content where we reasonably believe it breaches these Terms or applicable law.

We will not knowingly create, commission or publish fake reviews or otherwise manipulate reviews in a misleading way.

UK consumer law places requirements on businesses concerning fake or misleading reviews and other unfair commercial practices.

19. Third-Party Services and Links

Our website may contain links, integrations or features provided by third parties.

These may include payment providers, delivery providers, social media platforms, advertising platforms, analytics services and other third-party services.

Third-party services may operate under their own terms and policies.

CARVRE is not responsible for third-party websites or services that we do not control.

This does not affect any legal rights you may have against CARVRE.

20. Shopify

Our online store is powered by Shopify.

Shopify provides the ecommerce platform and infrastructure that we use to operate our online store.

Your purchase contract is with CARVRE, not Shopify.

Shopify is not responsible for the products you purchase from CARVRE or the contract between you and CARVRE.

21. Website Availability

We aim to keep our website available and functioning properly, but we cannot guarantee that it will always be:

• Available without interruption.
• Free from errors.
• Free from technical problems.
• Free from viruses or other harmful components.

We may temporarily suspend or restrict access to the website where reasonably necessary for maintenance, security, upgrades or other operational reasons.

Nothing in these Terms excludes liability that cannot legally be excluded.

22. Changes to the Website

We may update, modify, suspend or discontinue parts of our website from time to time.

We may also add or remove products, features or functionality.

Changes to our website will not remove rights that you have already acquired under an accepted order or applicable law.

23. Our Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence.
• Fraud or fraudulent misrepresentation.
• Breach of your statutory consumer rights.
• Faulty or defective goods where liability cannot legally be excluded.
• Goods that are not as described.
• Any other liability that cannot legally be excluded or limited.

Subject to the above, CARVRE will be responsible for losses that are reasonably foreseeable and arise directly from our breach of these Terms or our legal obligations.

We are not responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control, subject always to your statutory rights.

Nothing in this section limits any right or remedy that cannot legally be limited.

24. Events Outside Our Reasonable Control

We will not be responsible for delays or failures caused by circumstances outside our reasonable control.

These may include:

• Severe weather.
• Natural disasters.
• Major transport disruption.
• Strikes or industrial action.
• Government action.
• Widespread telecommunications or technical failures.
• Acts of war or terrorism.
• Other events outside our reasonable control.

Where such circumstances affect your order, we will take reasonable steps to minimise the impact and communicate with you where appropriate.

Nothing in this section removes your statutory rights.

25. Account Security

If you create an account with CARVRE, you are responsible for keeping your login credentials secure.

You should notify us promptly if you believe that your account has been accessed without your permission.

We may suspend an account where reasonably necessary to protect our website, customers or business, including where an account is being used fraudulently or unlawfully.

26. Cancelling or Closing an Account

If you have a CARVRE account, you may request that it be closed by contacting us.

We may suspend or close an account where reasonably necessary, including where the account is being used:

• Fraudulently.
• Unlawfully.
• To compromise our website or systems.
• In material breach of these Terms.

Closing an account does not affect rights or obligations that have already arisen, including rights relating to previous purchases.

27. Changes to These Terms

We may update these Terms from time to time to reflect:

• Changes to our business.
• Changes to our products or services.
• Changes to our website.
• Changes in technology.
• Changes in applicable law.

The latest version will be published on our website.

If we make a material change that affects an existing contract with you, we will provide any notice required by law.

Changes will not retrospectively remove rights that you have already acquired.

28. Complaints

If you have a complaint about CARVRE, an order or our services, please contact us first:

Email: info@carvre.co.uk

Please include your order number and enough information for us to understand the issue.

We will review your complaint and try to resolve it fairly and promptly.

Nothing in this section prevents you from exercising any statutory rights or pursuing any other remedy available to you.

29. Governing Law

These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply to you.

If you are a consumer living elsewhere in the United Kingdom, you retain any mandatory rights and protections available to you under the laws applicable to your circumstances.

Where a dispute cannot be resolved informally, the courts of England and Wales will have jurisdiction, subject to any applicable consumer rights concerning where legal proceedings may be brought.

30. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it lawful and enforceable where possible.

If this is not possible, the affected provision will be removed.

The remaining provisions will continue to apply.

31. No Waiver

If we do not immediately enforce a right under these Terms, this does not mean that we have permanently waived that right.

A waiver will only be effective where we expressly confirm it in writing.

32. Entire Agreement

These Terms, together with the policies and terms expressly referred to in them, govern your use of the CARVRE website and your purchases from CARVRE.

These include:

• These Terms & Conditions.
• Our Privacy Policy.
• Our Shipping Policy.
• Our Returns, Refunds & Warranty Policy.
• Any specific promotional terms.
• Any product-specific terms displayed before purchase.

Where a specific promotional or product term applies, that specific term will apply to the relevant product or promotion, provided that it is legally valid.

Nothing in these Terms removes or limits your statutory consumer rights.

33. Contact Us

If you have any questions about these Terms & Conditions, please contact us.

Email: info@carvre.co.uk

WhatsApp: +44 7732 191144

 

CARVRE — Say It Louder ⚡