Shipping policy
Last updated: 17 August 2026
At CARVRE, we keep shipping simple, transparent and straightforward.
This Shipping Policy explains where we deliver, how quickly we dispatch orders, our available delivery options and the shipping charges that apply to your order.
1. UK Delivery
We currently offer delivery within the United Kingdom.
At this time, CARVRE does not offer international shipping.
2. Order Processing & Dispatch
Once your order has been successfully placed and payment has been confirmed, we aim to dispatch your products within:
24–48 business hours
Business hours do not include weekends or UK public holidays.
Your dispatch timeframe is separate from the delivery timeframe. The delivery period begins once your order has been dispatched.
You will receive an order confirmation after placing your order and, where applicable, a dispatch confirmation with tracking information.
3. Delivery Options
We currently offer two delivery options:
Standard Delivery
Delivery time: 2–5 business days after dispatch
Shipping cost: £2.99
FREE standard delivery on orders over £50.
Express Delivery
Delivery time: 1–3 business days after dispatch
Shipping cost: £5.99
FREE express delivery for orders over £100.
4. Shipping Rates at a Glance
| ORDER VALUE | Standard Delivery | Express Delivery |
|---|---|---|
| £50 or less | £2.99 | £5.99 |
| Over £50 | FREE | £5.99 |
| Over £100 | FREE | FREE |
The applicable delivery charge will be displayed at checkout before you complete your purchase.
Where a delivery option is offered as an optional extra, it will not be automatically added to your order without your active selection. UK guidance requires express consent for optional additional charges such as faster delivery.
5. Delivery Times
Delivery times are calculated from the date your order is dispatched, not from the time the order is placed.
Standard Delivery
Orders are normally delivered within:
2–5 business days after dispatch
Express Delivery
Orders are normally delivered within:
1–3 business days after dispatch
Please remember that these are estimated delivery periods and may occasionally be affected by circumstances outside our reasonable control.
6. Delays
While we aim to meet the estimated delivery times stated above, delivery may occasionally take longer due to circumstances outside our reasonable control.
These may include:
- Courier delays
- Severe weather
- Bank holidays
- Strikes or industrial action
- Transport disruption
- Operational issues affecting delivery networks
- Other unforeseen circumstances
If your order appears to be significantly delayed, please contact us at: info@carvre.co.uk
We will do our best to help track your order and resolve the issue.
Nothing in this policy limits your statutory rights regarding delivery. Under UK consumer law, where no different delivery period has been agreed, goods generally must be delivered without undue delay and within 30 days.
7. Tracking
Where tracking is available for your chosen delivery service, we will provide tracking information after your order has been dispatched.
Tracking information may take some time to become active after the parcel has been handed to the delivery provider.
If your tracking information does not update immediately, please allow reasonable time for the carrier's system to update.
8. Incorrect Delivery Information
Please make sure your delivery address and contact information are correct before completing your order.
If you realise that you have entered an incorrect address, contact us as soon as possible at: info@carvre.co.uk
We will do our best to help, but we cannot guarantee that an address can be changed once an order has been processed or dispatched.
If an order is returned to us because an incorrect or incomplete address was provided by the customer, additional delivery charges may apply where permitted by law and depending on the circumstances.
9. Delivery Problems
If your order arrives damaged, contains the wrong product or you believe something is missing, please contact us as soon as possible at: info@carvre.co.uk
Please include your:
- Order number
- Name
- Description of the issue
- Relevant photographs or video, where appropriate
We will investigate the issue and work with you to resolve it.
For information about defective, damaged or incorrect products, please see our:
10. Missing or Undelivered Orders
If your order has not arrived within the expected delivery timeframe, please contact us at: info@carvre.co.uk
We may ask you to provide your order number and any relevant tracking information so that we can investigate the delivery with the carrier.
Where an order is confirmed as lost or otherwise not delivered, we will handle the matter in accordance with your statutory rights and our Returns & Refunds Policy.
11. Delivery to Safe Places or Neighbours
If the delivery provider offers options such as:
- Safe-place delivery
- Delivery to a neighbour
- Collection from a designated location
these options may be subject to the carrier's own terms and availability.
Where you specifically authorise a delivery provider to leave your parcel in a particular place or with another person, responsibility for the parcel may be affected by that instruction to the extent permitted by applicable law.
12. Orders Over £50
The £50 threshold for free or discounted delivery is calculated based on the value of eligible products in the order before delivery charges.
The applicable shipping rate will be displayed at checkout.
If a discount code or promotion changes the order value, the delivery charge may be calculated according to the promotional terms applicable to that offer.
13. Order Changes & Cancellation
If you need to make a change to your order, please contact us as soon as possible at: info@carvre.co.uk
We will try to accommodate changes where the order has not yet been processed or dispatched.
However, we cannot guarantee that changes or cancellation requests can be made after an order has entered the dispatch process.
Your statutory cancellation and consumer rights are explained in our:
14. Our Other Policies
This Shipping Policy should be read alongside our other CARVRE policies.
Returns & Refunds
For information about returns, refunds, change-of-mind purchases, defective products and our 6-month warranty:
View our Returns & Refunds Policy
Privacy
For information about how we collect and use your personal information:
Terms & Conditions
For information about using our website and purchasing from CARVRE:
15. Contact Us
If you have any questions about delivery or your order, please contact us.
- Email: info@carvre.co.uk
- WhatsApp: +44 7732 191144
- Fill a form by clicking here.
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