Privacy policy

Last updated: 17 August 2026

At CARVRE, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how CARVRE collects, uses, stores and shares your personal information when you visit our website, browse our products, create an account, place an order, contact us, interact with our advertising, or otherwise use our services.

CARVRE operates an online store powered by Shopify.

This Privacy Policy applies to customers and visitors in the United Kingdom.

1. Who We Are

CARVRE is the controller of the personal information we collect and use in connection with our website and services, except where another organisation is independently responsible for processing your information.

If you have any questions about how we use your personal information, or if you want to exercise your privacy rights, you can contact us at:

Email: info@carvre.co.uk

WhatsApp: +44 7732 191144

Contact: https://carvre.co.uk/pages/contact

For data protection purposes, CARVRE is the organisation responsible for deciding how and why your personal information is processed, except where another organisation acts as an independent controller.

2. Personal Information We Collect

The information we collect depends on how you interact with CARVRE.

Information you provide directly to us

This may include:

  • Full name
  • Billing address
  • Delivery address
  • Email address
  • Telephone number
  • WhatsApp contact information where you contact us through WhatsApp
  • Account login information, if you create an account
  • Order details
  • Products purchased
  • Returns, refunds and warranty information
  • Customer-service enquiries
  • Reviews and other content you choose to submit
  • Information you provide when contacting us
  • Marketing preferences
  • Any other information you voluntarily provide to us

Payment information

When you make a purchase, payment information is processed through our payment providers.

CARVRE does not normally receive or store your full payment card number. Payment providers process payment information in accordance with their own privacy policies and security requirements.

We may receive information such as:

  • Payment status
  • Transaction amount
  • Payment method
  • Transaction reference
  • Partial payment-card information where provided to us by a payment processor

Information collected automatically

When you visit or use our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Approximate location derived from IP address
  • Website pages visited
  • Products viewed
  • Products added to your basket
  • Referring website or source
  • Date and time of visits
  • Interaction with our website
  • Cookies and similar technologies
  • Advertising and analytics identifiers

Some of this information may constitute personal information under UK data protection law.

3. How We Collect Your Information

We may collect personal information:

Directly from you

For example, when you:

  • Create an account
  • Place an order
  • Contact us
  • Subscribe to marketing communications
  • Submit a review
  • Request a return or refund
  • Make a warranty claim
  • Participate in a promotion
  • Communicate with us through WhatsApp or social media

Automatically

When you browse or interact with our website, information may be collected through cookies, pixels, tags, SDKs and similar technologies.

This may include technologies provided by Shopify, Google, Meta, TikTok and other service providers.

Non-essential cookies and similar technologies will only be used where the required consent has been obtained, unless an applicable legal exception applies.

From third parties

We may receive information from service providers, advertising platforms, analytics providers, payment providers, delivery providers and other third parties where permitted by law.

4. How We Use Your Personal Information

We may use your personal information for the following purposes.

Processing and fulfilling orders

We use your information to:

  • Process and confirm your order.
  • Take and process payment.
  • Prepare and dispatch your products.
  • Deliver your order.
  • Provide order updates.
  • Process returns, refunds and exchanges.
  • Handle warranty claims.
  • Provide customer support.

Operating our website

We use information to:

  • Provide and maintain our website.
  • Remember your preferences.
  • Maintain customer accounts.
  • Improve website functionality.
  • Understand how customers use our website.
  • Troubleshoot technical problems.
  • Protect the security of our website.

Customer service

We may use your information to respond to enquiries, provide support, investigate complaints and communicate with you about your orders or other requests.

Fraud prevention and security

We may process information to:

  • Detect and prevent fraudulent transactions.
  • Protect our customers and business.
  • Detect malicious or unlawful activity.
  • Protect our website and systems.
  • Investigate suspected misuse.

Marketing

Where permitted by law, we may use personal information to send marketing communications about CARVRE products, offers, launches, promotions and other activities.

Depending on the circumstances, we may use email, online advertising, social media and other marketing channels.

You can unsubscribe from direct marketing communications at any time.

Advertising and personalised marketing

We may use advertising and analytics technologies provided by third parties, including:

  • Google Ads
  • Google Analytics
  • Meta Ads, including Facebook and Instagram
  • TikTok Ads
  • Pinterest or other advertising platforms we may use
  • Shopify advertising and analytics features

These technologies may allow us to measure advertising performance, understand how visitors interact with our website, build or use advertising audiences and show CARVRE advertisements on other websites or platforms.

Where the use of cookies or similar technologies requires consent, we will obtain that consent before using them.

You can manage your cookie preferences through our cookie consent mechanism.

Legal and regulatory purposes

We may process personal information where necessary to:

  • Comply with legal obligations.
  • Maintain appropriate business records.
  • Respond to lawful requests from authorities.
  • Establish, exercise or defend legal claims.
  • Enforce our terms, policies and agreements.

5. Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, CARVRE may rely on the following lawful bases.

Contract

We process information where it is necessary to enter into or perform a contract with you.

For example:

  • Processing your order.
  • Taking payment.
  • Delivering products.
  • Processing returns and refunds.
  • Providing warranty services.

Legal obligation

We may process information where necessary to comply with a legal obligation.

For example:

  • Accounting and tax requirements.
  • Fraud prevention obligations.
  • Responding to lawful requests.
  • Maintaining legally required records.

Legitimate interests

We may process information where necessary for our legitimate interests, provided those interests are not overridden by your rights and interests.

This may include:

  • Operating and improving CARVRE.
  • Maintaining website security.
  • Preventing fraud and misuse.
  • Understanding how customers use our services.
  • Managing customer relationships.
  • Improving products and services.
  • Certain forms of direct marketing where permitted by law.

Where we rely on legitimate interests, we consider the impact of the processing on your rights and whether our interests are appropriate in the circumstances.

Consent

Where required by law, we will ask for your consent before processing your personal information.

This may include certain marketing activities or the use of non-essential cookies and similar technologies.

Where we rely on your consent, you can withdraw it at any time.

Withdrawing consent does not affect the lawfulness of processing carried out before you withdrew your consent.

6. Marketing Communications

We may send you marketing communications where permitted by applicable law.

These may include information about:

  • New products
  • Product launches
  • Offers and promotions
  • Discounts
  • CARVRE news
  • Competitions
  • Other products or services that we believe may be relevant to you

You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in the relevant email.

You may also contact us at info@carvre.co.uk to request that we stop sending you marketing communications.

We will continue to send necessary non-marketing communications, such as order confirmations, delivery updates, refund notifications and other transactional messages where required.

7. Advertising and Tracking Technologies

CARVRE uses digital advertising and analytics platforms to help us understand our customers, measure advertising performance and promote our products.

These may include Google, Meta, TikTok and other advertising or analytics providers.

Depending on how our website and advertising systems are configured, these providers may receive information such as:

  • IP address
  • Device information
  • Browser information
  • Cookie identifiers
  • Advertising identifiers
  • Pages viewed
  • Products viewed
  • Products added to a basket
  • Purchases
  • Approximate location
  • Interaction with advertisements
  • Information used to measure advertising conversions

Some platforms may also allow us to create or use advertising audiences based on information such as customer interactions or purchases.

Where required by law, we will obtain consent before placing or accessing non-essential cookies or similar technologies used for advertising, analytics or personalisation.

You can withdraw or change your cookie choices through our cookie-management tools.

You can also use the privacy and advertising controls provided by the relevant advertising platforms.

8. Cookies and Similar Technologies

Our website uses cookies and similar technologies.

Some cookies are strictly necessary for the website to function. For example, cookies may be required to:

  • Keep products in your shopping basket.
  • Maintain your session.
  • Process transactions.
  • Maintain website security.
  • Remember essential settings.

Other cookies may be used for:

  • Analytics
  • Advertising
  • Personalisation
  • Measuring advertising performance
  • Understanding website usage

Where required by law, we will ask for your consent before using non-essential cookies or similar technologies.

You can manage your preferences through our cookie consent mechanism.

We may update the cookies and similar technologies used on our website from time to time.

9. Who We Share Your Personal Information With

We may share personal information with third parties where necessary to operate our business, provide our services or comply with the law.

These may include the following categories.

Shopify

Our online store is powered by Shopify.

Shopify provides the ecommerce infrastructure that allows us to operate our website, process orders and provide our services.

Shopify may process personal information in connection with these services.

You can read Shopify's consumer privacy information on Shopify's website.

Payment providers

We share information with payment providers where necessary to process transactions and prevent fraud.

Delivery and fulfilment providers

We may share your name, delivery address, contact details and order information with delivery companies and fulfilment providers so that your order can be delivered.

Advertising platforms

We may share or allow access to certain information through advertising and analytics technologies operated by providers such as:

  • Google
  • Meta
  • TikTok
  • Other advertising or analytics providers we may use from time to time

This may be used for advertising, audience creation, conversion measurement, analytics, attribution and related purposes.

The exact information shared depends on the tools and settings we use and the consent choices you make.

Technology and service providers

We may use third-party providers for services such as:

  • Website hosting and infrastructure
  • Analytics
  • Customer support
  • Email marketing
  • Fraud prevention
  • Data storage
  • IT services
  • Accounting
  • Business administration
  • Product reviews
  • Customer communications

These providers may process personal information on our behalf where necessary to provide their services.

Legal and regulatory authorities

We may disclose personal information where required by law or where necessary to:

  • Comply with a legal obligation.
  • Respond to a lawful request.
  • Protect our rights.
  • Investigate fraud or unlawful activity.
  • Establish, exercise or defend legal claims.
  • Protect the safety of our customers, business or others.

Business transfers

If CARVRE is involved in a merger, acquisition, restructuring, sale of assets or similar business transaction, personal information may be transferred as part of that transaction where legally permitted.

10. Shopify

CARVRE uses Shopify to provide and operate our online store.

Shopify processes personal information in connection with the Shopify services that support our store. Shopify may also use personal information in accordance with its own privacy policies and responsibilities.

You can read Shopify's current consumer privacy policy here:

Shopify Consumer Privacy Policy: https://www.shopify.com/uk/legal/privacy/consumers

Shopify may process or store information in countries outside the United Kingdom. Where UK data protection law requires safeguards for international transfers, appropriate safeguards will be used.

11. International Transfers

Some of our service providers, including Shopify and certain advertising, analytics, payment or technology providers, may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will comply with applicable UK data protection law.

Where required, we will use an applicable adequacy decision or appropriate safeguards for restricted international transfers, such as the UK's International Data Transfer Agreement, UK Addendum to the EU Standard Contractual Clauses, or another legally recognised transfer mechanism.

Where required by law, information about the relevant safeguards will be made available to you on request.

12. How Long We Keep Your Personal Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, accounting, tax, reporting and dispute-resolution requirements.

Different types of information may therefore be retained for different periods.

For example:

Order and transaction information

We may retain information relating to purchases for as long as necessary to:

  • Complete and administer the transaction.
  • Handle returns, refunds and warranty claims.
  • Maintain appropriate business and accounting records.
  • Comply with legal and tax requirements.
  • Establish, exercise or defend legal claims.

Customer service information

We may retain customer-service communications for as long as necessary to resolve the matter, maintain appropriate records and protect our legal interests.

Marketing information

Where you have subscribed to marketing communications, we may retain relevant information until you unsubscribe, withdraw consent or otherwise become inactive, subject to applicable legal requirements.

Cookie and advertising information

Retention periods for cookies, advertising identifiers and similar technologies depend on the relevant technology and provider.

We periodically review the information we hold and delete or anonymise information when it is no longer reasonably required, subject to legal or other legitimate retention requirements.

13. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include appropriate access controls, security procedures and the use of reputable service providers.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

If you believe your personal information or account has been compromised, please contact us immediately at info@carvre.co.uk.

14. Your Privacy Rights

Under UK data protection law, you may have the following rights, depending on the circumstances and the applicable legal requirements:

Right of access

You may ask us for a copy of the personal information we hold about you.

Right to rectification

You may ask us to correct inaccurate or incomplete personal information.

Right to erasure

In certain circumstances, you may ask us to delete your personal information.

This is sometimes referred to as the "right to be forgotten".

This right is not absolute and certain information may need to be retained where we have a lawful reason to do so.

Right to restriction

In certain circumstances, you may ask us to restrict how we use your personal information.

Right to object

You may have the right to object to certain processing of your personal information.

You have an absolute right to object to the use of your personal information for direct marketing.

If you object to direct marketing, we will stop using your personal information for that purpose.

Right to data portability

In certain circumstances, you may ask us to provide personal information you have provided to us in a structured, commonly used and machine-readable format, or ask us to transfer it to another organisation.

Right to withdraw consent

Where we process your personal information based on consent, you can withdraw that consent at any time.

Rights relating to automated decision-making

UK data protection law provides certain protections in relation to solely automated decision-making that produces legal or similarly significant effects.

CARVRE does not currently intend to make decisions about customers solely through automated processing that produce legal or similarly significant effects.

15. How to Exercise Your Rights

If you would like to exercise any of your privacy rights, contact us at:

Email: info@carvre.co.uk

Please provide enough information for us to identify you and understand your request.

We may need to verify your identity before providing personal information or completing certain requests. This is a security measure designed to prevent personal information being disclosed to the wrong person.

We will normally respond to valid requests within the period required by applicable UK data protection law.

In most cases, this is within one month of receiving the request, although applicable law may allow an extension in certain circumstances.

16. Direct Marketing and Your Right to Object

You can object to direct marketing at any time.

This includes marketing by email and other forms of direct marketing.

If you no longer want to receive marketing communications from CARVRE, you can:

  • Click the unsubscribe link in our marketing emails.
  • Contact us at info@carvre.co.uk.
  • Change your relevant marketing preferences where available.

We will honour your request in accordance with applicable law.

Please note that opting out of marketing does not prevent us from sending essential transactional or service communications, such as information relating to an order you have placed.

17. Children's Privacy

Our website and products are not directed specifically at children.

We do not knowingly collect personal information from children where doing so would be unlawful.

If you believe that a child has provided us with personal information and you believe we should delete it, please contact us at info@carvre.co.uk.

18. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms or other services.

These third parties operate independently from CARVRE and may have their own privacy policies and terms.

We are not responsible for the privacy practices of third-party websites or services that we do not control.

We recommend reviewing the privacy policies of third-party services before providing them with personal information.

19. Social Media

CARVRE may maintain accounts or pages on social media platforms such as Instagram, Facebook, TikTok, Pinterest and other platforms.

If you interact with us through these platforms, the relevant platform may collect and process personal information in accordance with its own privacy policy.

We may receive information from these platforms when you interact with our social media content, advertisements or communications, depending on the platform and your privacy settings.

20. Reviews, Comments and User Content

If you submit a product review, comment, photograph, video or other content to CARVRE, we may process the information associated with that submission.

Depending on the service used, some content may be publicly visible.

Please do not submit personal information that you do not want to be publicly displayed.

If you believe that content you have submitted should be removed, please contact us at info@carvre.co.uk.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our business.
  • Changes to the services and technologies we use.
  • Changes to our advertising or analytics providers.
  • Changes to applicable laws or regulations.
  • Changes to our data-processing practices.

When we make changes, we will update the "Last updated" date at the top of this Privacy Policy.

Where required by law, we will provide additional notice of significant changes.

22. Complaints

If you have a concern about how CARVRE uses your personal information, please contact us first:

Email: info@carvre.co.uk

We will investigate your concern and try to resolve it.

You also have the right to complain to the UK's data protection regulator:

Information Commissioner's Office (ICO):

Website: https://ico.org.uk/make-a-complaint/

You can contact the ICO if you believe your personal information has been handled unlawfully or your data protection rights have not been respected.

23. Contact Us

If you have any questions about this Privacy Policy, your personal information or how CARVRE uses your data, please contact us.

Email: info@carvre.co.uk

WhatsApp: +44 7732 191144

 

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